“We may well ask ourselves, then, is there something that the masters of computer technology think they are doing for us which they and we may have reason to regret? I believe there is, and it is suggested by the title of my talk, “Informing Ourselves to Death.” In the time remaining, I will try to explain what is dangerous about the computer, and why. And I trust you will be open enough to consider what I have to say. Now, I think I can begin to get at this by telling you of a small experiment I have been conducting, on and off, for the past several years. There are some people who describe the experiment as an exercise in deceit and exploitation but I will rely on your sense of humor to pull me through.
Here’s how it works: It is best done in the morning when I see a colleague who appears not to be in possession of a copy of The New York Times. “Did you read The Times this morning?,” I ask. If the colleague says yes, there is no experiment that day. But if the answer is no, the experiment can proceed. “You ought to look at Page 23,” I say. “There’s a fascinating article about a study done at Harvard University.” “Really? What’s it about?” is the usual reply. My choices at this point are limited only by my imagination. But I might say something like this: “Well, they did this study to find out what foods are best to eat for losing weight, and it turns out that a normal diet supplemented by chocolate eclairs, eaten six times a day, is the best approach. It seems that there’s some special nutrient in the eclairs — encomial dioxin — that actually uses up calories at an incredible rate.”
Another possibility, which I like to use with colleagues who are known to be health conscious is this one: “I think you’ll want to know about this,” I say. “The neuro-physiologists at the University of Stuttgart have uncovered a connection between jogging and reduced intelligence. They tested more than 1200 people over a period of five years, and found that as the number of hours people jogged increased, there was a corresponding decrease in their intelligence. They don’t know exactly why but there it is.”
I’m sure, by now, you understand what my role is in the experiment: to report something that is quite ridiculous — one might say, beyond belief. Let me tell you, then, some of my results: Unless this is the second or third time I’ve tried this on the same person, most people will believe or at least not disbelieve what I have told them. Sometimes they say: “Really? Is that possible?” Sometimes they do a double-take, and reply, “Where’d you say that study was done?” And sometimes they say, “You know, I’ve heard something like that.”
Now, there are several conclusions that might be drawn from these results, one of which was expressed by H. L. Mencken fifty years ago when he said, there is no idea so stupid that you can’t find a professor who will believe it. This is more of an accusation than an explanation but in any case I have tried this experiment on non-professors and get roughly the same results. Another possible conclusion is one expressed by George Orwell — also about 50 years ago — when he remarked that the average person today is about as naive as was the average person in the Middle Ages. In the Middle Ages people believed in the authority of their religion, no matter what. Today, we believe in the authority of our science, no matter what.
But I think there is still another and more important conclusion to be drawn, related to Orwell’s point but rather off at a right angle to it. I am referring to the fact that the world in which we live is very nearly incomprehensible to most of us. There is almost no fact — whether actual or imagined — that will surprise us for very long, since we have no comprehensive and consistent picture of the world which would make the fact appear as an unacceptable contradiction. We believe because there is no reason not to believe. No social, political, historical, metaphysical, logical or spiritual reason. We live in a world that, for the most part, makes no sense to us. Not even technical sense. No social, political, historical, metaphysical, logical or spiritual reason. We live in a world that, for the most part, makes no sense to us. Not even technical sense. I don’t mean to try my experiment on this audience, especially after having told you about it, but if I informed you that the seats you are presently occupying were actually made by a special process which uses the skin of a Bismark herring, on what grounds would you dispute me? For all you know — indeed, for all I know — the skin of a Bismark herring could have made the seats on which you sit. And if I could get an industrial chemist to confirm this fact by describing some incomprehensible process by which it was done, you would probably tell someone tomorrow that you spent the evening sitting on a Bismark herring.
Perhaps I can get a bit closer to the point I wish to make with an analogy: If you opened a brand-new deck of cards, and started turning the cards over, one by one, you would have a pretty good idea of what their order is. After you had gone from the ace of spades through the nine of spades, you would expect a ten of spades to come up next. And if a three of diamonds showed up instead, you would be surprised and wonder what kind of deck of cards this is. But if I gave you a deck that had been shuffled twenty times, and then asked you to turn the cards over, you would not expect any card in particular — a three of diamonds would be just as likely as a ten of spades. Having no basis for assuming a given order, you would have no reason to react with disbelief or even surprise to whatever card turns up.
The point is that, in a world without spiritual or intellectual order, nothing is unbelievable; nothing is predictable, and therefore, nothing comes as a particular surprise.
In fact, George Orwell was more than a little unfair to the average person in the Middle Ages. The belief system of the Middle Ages was rather like my brand-new deck of cards. There existed an ordered, comprehensible world-view, beginning with the idea that all knowledge and goodness come from God. What the priests had to say about the world was derived from the logic of their theology. There was nothing arbitrary about the things people were asked to believe, including the fact that the world itself was created at 9 AM on October 23 in the year 4004 B.C. That could be explained, and was, quite lucidly, to the satisfaction of anyone. So could the fact that 10,000 angels could dance on the head of a pin. It made quite good sense, if you believed that the Bible is the revealed word of God and that the universe is populated with angels. The medieval world was, to be sure, mysterious and filled with wonder, but it was not without a sense of order. Ordinary men and women might not clearly grasp how the harsh realities of their lives fit into the grand and benevolent design, but they had no doubt that there was such a design, and their priests were well able, by deduction from a handful of principles, to make it, if not rational, at least coherent.”
Did Iraq invade Kuwait because of a lack of information? If a hideous war should ensue between Iraq and the U.S., will it happen because of a lack of information? If children die of starvation in Ethiopia, does it occur because of a lack of information? Does racism in South Africa exist because of a lack of information? If criminals roam the streets of New York City, do they do so because of a lack of information?
Or, let us come down to a more personal level: If you and your spouse are unhappy together, and end your marriage in divorce, will it happen because of a lack of information? If your children misbehave and bring shame to your family, does it happen because of a lack of information? If someone in your family has a mental breakdown, will it happen because of a lack of information?
I believe you will have to concede that what ails us, what causes us the most misery and pain — at both cultural and personal levels — has nothing to do with the sort of information made accessible by computers. The computer and its information cannot answer any of the fundamental questions we need to address to make our lives more meaningful and humane. The computer cannot provide an organizing moral framework. It cannot tell us what questions are worth asking.
Here is what Henry David Thoreau told us: “All our inventions are but improved means to an unimproved end.” Here is what Goethe told us: “One should, each day, try to hear a little song, read a good poem, see a fine picture, and, if it is possible, speak a few reasonable words.” And here is what Socrates told us: “The unexamined life is not worth living.” And here is what the prophet Micah told us: “What does the Lord require of thee but to do justly, and to love mercy and to walk humbly with thy God?” And I can tell you — if I had the time (although you all know it well enough) — what Confucius, Isaiah, Jesus, Mohammed, the Buddha, Spinoza and Shakespeare told us. It is all the same: There is no escaping from ourselves. The human dilemma is as it has always been, and we solve nothing fundamental by cloaking ourselves in technological glory.
Even the humblest cartoon character knows this, and I shall close by quoting the wise old possum named Pogo, created by the cartoonist, Walt Kelley. I commend his words to all the technological utopians and messiahs present. “We have met the enemy,” Pogo said, “and he is us.”
Neil Postman, “Informing Ourselves to Death”