Ministry is about people. It does not take a very long time in ministry to recognize that people have conflicts. We’ve used the peacemaking principles in the book, The Peacemaker, by Ken Sande, in our church. This is an exerpt from an excellent article on the Peacemaker Ministries website about getting to the heart of conflict.
When faced with conflict, we tend to focus passionately on what our opponent has done wrong or should do to make things right. In contrast, God always calls us to focus on what is going on in our own hearts when we are at odds with others. Why? Because our heart is the wellspring of all our thoughts, words, and actions, and therefore the source of our conflicts. “For out of the heart come evil thoughts, murder, adultery, sexual immorality, theft, false testimony, slander” (Matthew 15:19).
The heart’s central role in conflict is vividly described in James 4:1-3. If you understand this passage, you will have found a key to preventing and resolving conflict.
“What causes fights and quarrels among you? Don’t they come from your desires that battle within you? You want something but don’t get it. You kill and covet, but you cannot have what you want. You quarrel and fight. You do not have, because you do not ask God. When you ask, you do not receive, because you ask with wrong motives, that you may spend what you get on your pleasures.”
This passage describes the root cause of destructive conflict: Conflicts arise from unmet desires in our hearts. When we feel we cannot be satisfied unless we have something we want or think we need, the desire turns into a demand. If someone fails to meet that desire, we condemn him in our heart and quarrel and fight to get our way. In short, conflict arises when desires grow into demands and we judge and punish those who get in our way. Let us look at this progression one step at a time.